The customer support that you'll get from your hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with a current account. Prompt and correct info about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine hosting provider and not from a reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it is likely that you will wait for a few days in order to have a reply to your question, which means that your sites may stay offline for quite a while. Alternatively, a provider which offers various options for communication and has a support team available all the time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.

24/7 Customer Support in Hosting

All our Linux hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting services before you make a purchase or you are a current customer and you have any kind of question or some difficulty, you'll be able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any issues that require longer time to research and deal with. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed max reply time of only 1 hour, which means that regardless of what your issue is, it'll be resolved on time and you won't waste days to get something fixed.