24/7 Customer Support
Read more about what ‘customer support’ signifies in the web hosting world and about the different support forms.
The customer support that you'll get from your hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with a current account. Prompt and correct info about a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine hosting provider and not from a reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it is likely that you will wait for a few days in order to have a reply to your question, which means that your sites may stay offline for quite a while. Alternatively, a provider which offers various options for communication and has a support team available all the time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.
24/7 Customer Support in Hosting
All our Linux hosting packages offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our website hosting services before you make a purchase or you are a current customer and you have any kind of question or some difficulty, you'll be able to contact us anytime, including holidays and weekends. We have numerous channels to contact us - a couple of telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex issues or any issues that require longer time to research and deal with. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed max reply time of only 1 hour, which means that regardless of what your issue is, it'll be resolved on time and you won't waste days to get something fixed.