Integrated Ticketing System in Hosting
The ticketing system that we use for our Linux hosting packages isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you need with just a few clicks, without needing to sign out of your hosting account. The ticketing system features a quick-search box, so you can trace any trouble ticket that you have opened in the past, if needed. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to solve a particular issue before you actually submit a ticket. The response time is no more than 1 hour, so you can receive swift assistance at any given moment and in case our customer service team advises you to do something inside your account, you can do it on the spur of the moment without the need to log out of the Control Panel.