There are a handful of ways in which you can get in touch with the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a ticketing system. It is the least complicated form of correspondence for several reasons. If no customer care team representative is free at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. Additionally, you can copy ‘n’ paste extensive pieces of info without the need to worry about spelling mistakes, and if a specific problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in one place, so each party can always see the comments provided by the other one. The drawback of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which implies that if you need to provide information or to follow instructions, you will need to use no less than 2 different accounts and this number could grow if you would like to manage a handful of domain names. In addition, lots of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Hosting

The ticketing system that we use for our Linux hosting packages isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it whenever you need with just a few clicks, without needing to sign out of your hosting account. The ticketing system features a quick-search box, so you can trace any trouble ticket that you have opened in the past, if needed. On top of that, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can discover how to solve a particular issue before you actually submit a ticket. The response time is no more than 1 hour, so you can receive swift assistance at any given moment and in case our customer service team advises you to do something inside your account, you can do it on the spur of the moment without the need to log out of the Control Panel.