A live chat is one of the many methods of communication supplied by some hosting companies as part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is faster compared to a support ticket and it will make it less likely to misspell or misunderstand anything in comparison to a telephone call with a representative. In addition, if the problem that you experience needs some time to be reviewed and dealt with, you'll be able to do something else in the meantime instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service completely free provided that you have Internet accessibility even if your website hosting provider is based in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

As we consider the fact that many troubles are usually resolved if you talk with a live person, we offer a live chat service for all of our prospective and current customers. The chat is available every single day and our customer support agents can assist you with a variety of questions and issues. In case you aren't our client yet, you're able to find out more about our hosting packages and the website hosting platform in general in order to make sure that your sites will work properly on our servers. If you already have an account and you have some questions or you experience any kind of issues with some of our solutions, you'll be able to join us on the live chat and we will provide the needed info or help you troubleshoot the issue. You will need to open a support ticket for specific problems which need more time or the help of a sysadmin, still for a variety of common problems you can get help on the spot.