One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and just how you, as a client, can benefit from it.
If you ever have any questions about your web hosting plan or if you encounter a problem with your websites, you’ll need to get in touch with the web hosting provider’s technical support team. It may not make any difference how soon they’ll answer if you have a general question, but an issue like a botched software application update, for instance, may lead to your website becoming damaged or inaccessible online. And the longer you wait for the support team to get back to you, the longer the site will be inoperational. In case you offer services or goods online, any outage will influence your site in an unfavorable way and you may lose current or prospective clients. Many hosting providers, mainly resellers, respond to e-mails and trouble tickets within twenty four hours, but in the electronic age this is far too long, as visitors will hardly ever return to a website that is not working properly for extended time periods.
One-Hour Response Guarantee in Hosting
In case you are using one of our Linux hosting packages and you have a question or face some complication, you can touch base with us 24/7/365 by opening a support ticket or by writing an email and we guarantee that you’ll obtain a reply in no more than 1 hour. In case the issue can be resolved, we will do it before we respond, whereas if there’s something that you have to do on your end, we’ll give you all the necessary information – what workable solutions to try out, what settings to check, etc. Normally, you’ll receive a reply within maximum 30 minutes, so waiting around for hours on end or even for more than one day to get help is something unthinkable. Our sixty-minute response time guarantee applies to any query that you might have – technical, billing or general.