Client Support Channels
A One–Hour Ticket Response Guarantee
All your help requests will be attended to within maximum 60 minutes after the support ticket or email is received. If your case calls for additional assistance from a system administrator, we will forward the support ticket or the email to the person in charge, without delay and will leave a note to let you know that more time will be required for finding the best solution. Furthermore if you take advantage of our Administration Services package, all of the server management services included there will be carried out whenever you choose.
A First–Rate Technical Support Service
We will be available to you 24/7 to answer any questions that you may have connected with our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help with server admin tasks, you can take a glance at our Administration Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and software installation services
An Intuitive Help Area
Our Site Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of help articles also video versions that demonstrate all the operations that you can perform in a very illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each Site Control Panel section.